Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected through the Pivot Auto Transports website, quote forms, phone calls, text messages, and any other direct communication with Pivot Auto Transports LLC ("Pivot," "we," "us," or "our"). It does not apply to third-party websites you may reach through links on our site, or to the independent privacy practices of the carriers who physically transport your vehicle.

2. Information We Collect

3. How We Use Your Information

To provide accurate shipping quotes and respond to inquiries

To coordinate and manage your vehicle shipment, including matching you with a carrier

To contact you by phone, text message, or email regarding your quote or active shipment

To process payments and maintain records required for our operations as a licensed broker

To improve our website and services based on how visitors use our site

To comply with legal, regulatory, and FMCSA record-keeping obligations

4. Third-Party Service Providers

Pivot Auto Transports uses third-party service providers to help manage communication with leads and customers, including calling and text messaging on our behalf. When you submit a quote request or provide your phone number, your information may be processed through a third-party calling or SMS platform used by Pivot to follow up with you regarding your inquiry.

These third-party providers are contracted solely to deliver communications on Pivot's behalf. They are not authorized to use your contact information for their own independent marketing purposes, and they do not own or retain your data outside the scope of the services they provide to us.

5. Phone Calls & SMS Privacy

This section explains, from a privacy standpoint, how your phone number is used when you contact Pivot or request a quote. For consent language and opt-out mechanics, see our Terms & Conditions, which contains our full SMS messaging policy.

What This Means in Practice

When you submit your phone number — through our website's quote form, by phone, or any other channel — Pivot or a third-party platform acting on our behalf may:

Call you regarding your quote request or an active shipment

Send text messages related to quote follow-up, booking confirmation, or shipment status

Log call and text records for quality, training, and record-keeping purposes

Your phone number is not sold to third parties. It is shared only with the specific service provider(s) Pivot uses to place calls or send texts on our behalf, strictly for the purpose of contacting you about your own inquiry or shipment.

Call and text communications sent through our third-party platform(s) may be logged and retained for a limited period for quality assurance and dispute-resolution purposes, consistent with our data retention practices described in Section 9.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to understand how visitors use our site, remember your preferences, and support analytics and advertising tools. You can control cookie preferences through your browser settings; disabling cookies may affect certain website functionality, such as the quote form.

7. How We Share Your Information

With carriers: Limited shipment details (pickup/delivery location, vehicle information, contact information) are shared with the specific carrier assigned to your shipment, solely to coordinate transport.

With service providers: Third-party platforms used for calling, texting, payment processing, or website hosting, as described in Sections 4 and 5.

For legal reasons: When required by law, regulation, subpoena, or to protect the rights, property, or safety of Pivot, our customers, or others.

Business transfers: In connection with a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not sell your personal information to third parties for their own independent marketing purposes.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including completing your shipment, maintaining records required by FMCSA regulations, resolving disputes, and complying with legal obligations. Call and text records associated with third-party communication platforms are retained consistent with those providers' standard retention periods unless a longer period is required by law.

10. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, which may include the right to request access to the information we hold about you, request correction or deletion of your information, opt out of certain data sharing practices, and opt out of text messages or calls at any time.

To exercise any of these rights, contact us using the information in Section 14. We will respond to verifiable requests in accordance with applicable law.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

12. Do Not Call / Do Not Track

If you no longer wish to receive calls or text messages from Pivot Auto Transports, you may reply STOP to any text message, or contact us directly by phone or email to be added to our internal do-not-contact list. Our website does not currently respond to browser "Do Not Track" signals.

Opting out of calls or texts does not cancel an active shipment. If you have a shipment in progress, please contact us directly so we can continue coordinating it through another channel, such as email.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Information

Questions about this Privacy Policy, or requests regarding your personal information, can be directed to: